Director, Service Delivery
5 days ago
- Key leadership position
- Drive effective and efficient services
- Opportunity to positively impact communities and safety across Aotearoa.
Te Tari Pūreke – Firearms Safety Authority is New Zealand's Firearms Regulator. Our Vision is to ensure the possession and use of firearms in Aotearoa is the safest in the world.
To achieve this, Te Tari Pūreke has four core functions: effectively implementing the firearms licensing systems; managing the Firearms Registry; educating people to enable compliance with their legislative responsibilities; and promoting the safe possession and use of licensed firearms.
We are committed to fostering a culture of safe and responsible firearms use, gun ownership and awareness by working collaboratively with the firearms community, our stakeholders, and partner agencies.
The Role
The Director of Service Delivery is a key leadership role responsible for setting the vision and driving the execution of efficient and effective arms regulatory and registry services across New Zealand, with the goal of reducing harm caused by firearms.
As Director, you'll define and lead the operational group responsible for delivering Firearms licensing services, and the newly established Firearms Registry ensuring that processes are streamlined, responsive, and aligned to the organisation's strategic objectives.
As a collaborative member of the Arms Leadership Team, you will take collective responsibility for the running of Te Tari Pūreke and any innovation/s needed to lead the business unit into an emerging future.
You will work closely with the Director – Regulatory Compliance and Investigations, the Director – Partnerships and Communities and Director – Business Transformation to ensure operational strategies are informed by both community needs and compliance requirements, and Te Tari Pūreke transformational changes are achieved.
As the Director - Service Delivery, you will be a prominent leader within the organisation, engaging closely with internal teams and collaborating with key external operational stakeholders.
Key Deliverables:
- Lead the operational delivery of all regulatory services under the Arms Act and related regulations.
- Drive a responsive, risk-based approach to service delivery while meeting accountability requirements.
- Empower leaders at national, regional, and district levels to meet service expectations.
- Collaborate with senior leaders and contribute beyond the directorate as needed.
- Maintain a broad perspective on business unit dynamics and the wider firearms system to inform leadership decisions.
- Build and sustain strong relationships through effective communication.
The successful candidate will be an energetic and dynamic leader with extensive experience managing complex operational environments and a strong focus on service delivery. As a proven change leader, you will have a track record of driving transformation in challenging settings, with the ability to clearly communicate the 'why' and inspire others to embrace change. Your ability to co-lead and collaborate on decisions beyond your immediate area of responsibility will be critical to your success in this role.
With demonstrable senior leadership experience in a complex operational setting and experience implementing national-level operations, you will bring a wealth of experience to Te Tari Pūreke. The successful candidate will ideally hold tertiary qualifications in business or management studies.
Come and join a team who are passionate about ensuring the possession and use of firearms in Aotearoa is the safest in the world.
Apply Now
If this position sounds like you, click apply now. Before confirmation of hire, pre-employment checks will be undertaken. All applicants must have the right to work in New Zealand.
For a confidential discussion please contact Jeremy McLeod, jeremy@inside.co.nz or Fraser Leith, fraser@inside.co.nz at INSIDE Recruitment.
Applications close at 12 noon on Tuesday 1st April 2025. We will be assessing applications as they are received, so we encourage you to apply for this role at your earliest convenience.
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