Customer Experience Supervisor

3 days ago


Auckland, Auckland, New Zealand Novotel Wollongong Northbeach Full time
Job Description: As a Customer Experience Supervisor at Novotel Auckland Airport, you will be responsible for leading our front office team to deliver exceptional customer service and ensure seamless guest experiences.

Key Responsibilities:
  1. Develop and implement strategies to improve customer satisfaction and loyalty
  2. Manage and motivate a team of front office staff to achieve excellent service standards
  3. Ensure compliance with company policies and procedures, including those related to guest safety and security
  4. Monitor and report on key performance indicators, including customer satisfaction and revenue growth

Requirements: To be successful in this role, you will need to have a minimum of 1-2 years experience in a similar position, with a proven track record of delivering exceptional customer service. You will also need to be proficient in using OperaCloud for managing front office operations, have high-level communication & leadership skills, and be available for overnight shifts as needed.

  • Auckland, Auckland, New Zealand Merlin Entertainments Full time

    This exciting role requires a highly skilled and experienced individual to oversee the daily operation of the Guest Experience team at SEA LIFE Kelly Tarltons. As an Experience Delivery Supervisor, you will play a critical part in delivering exceptional guest experiences and driving business results.Main ResponsibilitiesDevelop and implement strategies to...


  • Auckland, Auckland, New Zealand Novotel Bogor Golf Resort & Convention Center Full time

    Job SummaryNovotel Auckland Airport is seeking a highly motivated Food & Beverage Supervisor to lead our culinary team. The ideal candidate will have a passion for delivering exceptional customer service and a knack for beer, wine, spirits, and cocktails.About UsWelcome to Novotel Auckland Airport, where luxury meets convenience just steps away from the...


  • Auckland, Auckland, New Zealand Langham Hospitality Group Full time

    Job DescriptionWe are seeking a full-time Team Leader to join our Front Office reception team. As a senior member of the team, you will be responsible for supervising the receptionists on shift and assisting the Duty Managers with the day-to-day operation of the department. Your outstanding customer service skills, high level of English comprehension, and...


  • Auckland, Auckland, New Zealand Tahua Capital Ltd Full time

    **Company Overview**Tahua Capital Ltd, a respected business in New Zealand, has been serving customers for 25 years with 35 stores across the country. Our focus is on connection and family, which drives our actions and decisions.We operate across multiple brands, including Burger King, Popeye's, Number One Shoes, and Hannah's, providing unique employment...


  • Auckland, Auckland, New Zealand Tahua Capital Ltd Full time

    We are a leading retailer with a strong commitment to providing exceptional customer experiences. As a Supervisor with us, you will play a key role in driving customer satisfaction, maintaining high-quality store operations, and developing a positive relationship with our team members.Your responsibilities will include:Managing day-to-day store operations,...

  • Assistant Manager

    2 days ago


    Auckland, Auckland, New Zealand Platypus Shoes Pty Full time

    About UsPlatypus Shoes Pty is part of the Accent Group, Australia's largest footwear retailer. We're committed to creating an inclusive workplace that values diversity and promotes equal employment opportunities.The OpportunityWe're looking for an Assistant Store Manager to join our team at Sylvia Park. As a key member of our management team, you'll be...

  • Facilities Supervisor

    23 hours ago


    Auckland, Auckland, New Zealand ahs hospitality nz Full time

    Cleanliness MattersA clean and comfortable stay is what our guests expect, and we rely on our Housekeeping Supervisors to deliver just that!As a key member of our operations team, you'll be responsible for maintaining the highest standards of cleanliness and quality across all areas of our accommodation.This includes inspecting rooms, developing efficient...


  • Auckland, Auckland, New Zealand Foodstuffs North Island Full time

    Thank you for your interest in this position.We have received your application from Indeed, so the first step of your application is complete.To finish your application we will email you further details.Checkouts SupervisorCHECKOUT SUPERVISORS - PART TIME ROLEWe are looking for experienced checkout supervisors.Days Required will be Friday and Saturday -...


  • Auckland, Auckland, New Zealand Mitre 10 (New Zealand) Limited Full time

    Are you passionate about leading a team and delivering exceptional customer service? Do you have what it takes to drive business success in a fast-paced retail environment? We are seeking a skilled and motivated Trade Floor Supervisor to join our team at Mitre 10 MEGA Takanini.In this critical role, you will provide outstanding customer service by leading a...

  • Catering Supervisor

    6 days ago


    Auckland, Auckland, New Zealand Compass Group New Zealand Full time

    Catering Supervisor (Fixed Term) - Auckland City HospitalGreat learning, development and career progression opportunities across Compass that is varied and excitingJoin a great team where everyone is treated like familyCompany benefits and discountsWe have an exciting opportunity for a Full-Time Catering Supervisor to help lead our team at Auckland City...


  • Auckland, Auckland, New Zealand Tangram Full time

    **Job Summary**Tangram's luxurious lodge is seeking a highly skilled Housekeeping Supervisor to oversee the housekeeping team and ensure exceptional standards of cleanliness and customer service.The successful candidate will be responsible for:Managing and leading a team of housekeepersEnsuring the cleanliness of all guest rooms and public areasConducting...

  • Facilities Supervisor

    8 hours ago


    Auckland, Auckland, New Zealand Tangram Full time

    Tangram Hotels & Apartments OverviewWe are a dynamic hospitality company that offers a unique blend of luxury and comfort. Our Hotel features large conferencing facilities, a Restaurant, Pool and Gym with 60 rooms.We are seeking a highly skilled Housekeeping Supervisor to join our team. As a Housekeeping Supervisor, you will be responsible for ensuring high...


  • Auckland, Auckland, New Zealand Wm Full time

    About WM's Operations TeamOur team is dedicated to delivering exceptional waste management services to our customers. As an Operations Supervisor, you will play a vital role in ensuring our operations run smoothly and efficiently.Your key responsibilities will include:Supervising the day-to-day operations of the refuse Transfer Station site and fleetEnsuring...

  • Trade Floor Supervisor

    12 hours ago


    Auckland, Auckland, New Zealand Mitre 10 (New Zealand) Limited Full time

    Mitre 10 MEGA Takanini, part of Mitre 10 New Zealand Ltd, is a dynamic and growing company dedicated to providing high-quality products and exceptional value, ensuring our customers enjoy an affordable and seamless Trade experience.This is your opportunity to advance your career in our "big box" format store.We are looking for a Trade Floor Supervisor who...


  • Auckland, Auckland, New Zealand Hyde Johannesburg Rosebank Full time

    Take your hospitality career to the next level by joining our team at Hyde Johannesburg Rosebank as a Bar Supervisor!About the RoleThis is an exciting opportunity to lead our bar team and deliver exceptional customer experiences at our stylish Roof-top Bar, HI-SO.Key Responsibilities:Manage bar operations and teams to deliver high-quality service.Maintain...


  • Auckland, Auckland, New Zealand Southern Cross Travel Insurance Full time

    Join Southern Cross Travel Insurance, the market leader in both New Zealand and Australia, as we embark on an exciting journey to elevate our customer experience. We're seeking a skilled Customer Experience Strategist to shape and execute our customer experience strategy, ensuring every touchpoint across the customer journey is optimised to deliver...

  • Building Supervisor

    2 days ago


    Auckland, Auckland, New Zealand John Holland Pty Ltd Full time

    Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert: Create AlertAt John Holland, our purpose is simple – we transform lives with everything we do.We've always known that infrastructure is about people — our customers, our employees, and the communities in which we work every day.That's our difference.Deep experience...


  • Auckland, Auckland, New Zealand Southern Cross Travel Insurance Full time

    Join to apply for the Head of Customer Experience role at Southern Cross Travel Insurance.Southern Cross Travel Insurance (SCTI) is a proud member of the Southern Cross whanau, shining brightly in the market in both New Zealand and Australia.We're incredibly proud to be the market leader and it's an exciting time to join the beating heart of the business and...


  • Auckland, Auckland, New Zealand Scentre Group Full time

    Our Centre Experience TeamWe're looking for energetic and customer-focused individuals to join our team at Westfield Newmarket. As a Customer Experience Specialist, you'll play a vital role in creating memorable experiences for our customers.Your key responsibilities will include:Providing Directions and Recommendations: Assist customers in navigating the...


  • Auckland, Auckland, New Zealand Chorus New Zealand Full time

    Unlock the Full Potential of Our CustomersWe are seeking a dynamic leader to join our senior leadership community as a Customer Experience Manager. As the key person responsible for ensuring that our existing customers remain engaged, you will oversee the creation and implementation of comprehensive retention strategies. This pivotal role plays a critical...