Customer Experience Strategist

3 days ago


Auckland, Auckland, New Zealand Southern Cross Travel Insurance Full time

Join Southern Cross Travel Insurance, the market leader in both New Zealand and Australia, as we embark on an exciting journey to elevate our customer experience. We're seeking a skilled Customer Experience Strategist to shape and execute our customer experience strategy, ensuring every touchpoint across the customer journey is optimised to deliver exceptional satisfaction.

The ideal candidate will have a proven background in customer experience management, strong analytical abilities, and a passion for advocating for the voice of the customer while driving continuous improvement across the organisation. Key responsibilities include developing a comprehensive CX strategy that supports our business goals, staying up-to-date on industry trends and best practices, and leveraging customer insights and analytics to anticipate and meet customer needs.

You will oversee the entire customer journey, collaborating with cross-functional teams to ensure a seamless and engaging experience at every interaction. This role presents a unique opportunity to drive transformative change and make a lasting impact on our customers' lives.

About you:

  • Bachelor's degree in Business, Marketing, or a related field.
  • 5-10 years of experience in customer experience management, with a proven leadership background in CX strategy, optimisation, and performance.
  • Expertise in customer insights and analytics, leveraging data to inform decision-making and enhance the customer journey.


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