Customer Experience Strategist
3 days ago
Join Southern Cross Travel Insurance, the market leader in both New Zealand and Australia, as we embark on an exciting journey to elevate our customer experience. We're seeking a skilled Customer Experience Strategist to shape and execute our customer experience strategy, ensuring every touchpoint across the customer journey is optimised to deliver exceptional satisfaction.
The ideal candidate will have a proven background in customer experience management, strong analytical abilities, and a passion for advocating for the voice of the customer while driving continuous improvement across the organisation. Key responsibilities include developing a comprehensive CX strategy that supports our business goals, staying up-to-date on industry trends and best practices, and leveraging customer insights and analytics to anticipate and meet customer needs.
You will oversee the entire customer journey, collaborating with cross-functional teams to ensure a seamless and engaging experience at every interaction. This role presents a unique opportunity to drive transformative change and make a lasting impact on our customers' lives.
About you:
- Bachelor's degree in Business, Marketing, or a related field.
- 5-10 years of experience in customer experience management, with a proven leadership background in CX strategy, optimisation, and performance.
- Expertise in customer insights and analytics, leveraging data to inform decision-making and enhance the customer journey.
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