Technical Operations Support Specialist

2 days ago


Auckland, Auckland, New Zealand Jacobs Douwe Egberts Full time

Job Overview

We are seeking an experienced Operations Support Specialist to join our team in East Tamaki. As a key member of our technical support team, you will play a vital role in ensuring the smooth operation of our coffee machinery.

About the Role

In this challenging and rewarding position, you will be responsible for continuously improving processes, technology, and third-party management to foster a culture of continuous improvement. You will optimize technical support processes within Salesforce and SAP to enhance efficiency and streamline Field Services operations to deliver excellent customer experience at minimal cost.

Key Responsibilities

  • Manage data infrastructure, governance, and quality reporting for customers and the organization.
  • Oversee reporting on operational technical activities, including third-party providers.
  • Develop and manage a network of third-party providers to enhance organizational flexibility and efficiency.
  • Collaborate with vendors and suppliers in coordination with the Supply Chain team.
  • Enhance Salesforce efficiency and drive system improvements.
  • Improve business communication processes to ensure accurate data, stock control, and machine park validation.

Qualifications

To succeed in this role, you will require:

  • An operational background (preferred).
  • Proficiency in Salesforce, SAP, or similar systems.
  • Strong data analytics and reporting skills.
  • Expertise in dynamic inventory management.
  • Experience in third-party management.
  • Ability to drive process improvements.
  • Excellent communication and collaboration skills.

Benefits

As a valued member of our team, you can expect:

  • A competitive salary.
  • A 3% employer Kiwisaver Contribution.
  • Summertime hours – 3pm finish on Fridays.
  • Half a day off on your birthday.
  • The option to work part-time or full-time.
  • Learning and development programs to support personal growth.
  • Quarterly free staff boxes including a range of our coffee and tea brands, and access to discounted staff purchases.


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