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Operational Support Specialist

1 week ago

Auckland, Auckland, New Zealand Jacobs Douwe Egberts Full time
Job Overview

We are seeking an Operations Support Specialist to join our team in East Tamaki. In this role, you will be responsible for continuously improving processes and technology to foster a culture of continuous improvement.

About the Role
  • Optimize technical support processes within Salesforce and SAP to enhance efficiency.
  • Streamline Field Services operations to deliver excellent customer experience at minimal cost.
  • Manage data infrastructure, governance, and quality reporting for customers and the organization.
Key Responsibilities

In this role, you will oversee reporting on operational technical activities, including third-party providers. You will also develop and manage a network of third-party providers to enhance organizational flexibility and efficiency. Additionally, you will collaborate with vendors and suppliers in coordination with the Supply Chain team.

Qualifications
  • Operational background (preferred)
  • Proficient in Salesforce, SAP, or similar systems
  • Strong data analytics and reporting skills
  • Expertise in dynamic inventory management
  • Experience in third-party management
Benefits
  • Competitive salary
  • 3% employer Kiwisaver Contribution
  • Summertime hours - 3pm finish on Fridays
  • Half a day off on your birthday
  • Part-time or Full-time option
  • Learning and development programs to support personal growth