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Technical Support Expert

2 weeks ago

Auckland, Auckland, New Zealand CIN7 Ltd. Full time

CIN7 Ltd. is expanding rapidly and seeks a dedicated Technical Support Specialist to join our team.

This role involves working closely with customers to identify and address issues, utilizing your troubleshooting and problem-solving skills to provide timely and effective resolutions.

As a Technical Support Specialist, you will interact with customers via ticket submissions, chat, and proactive outbound video calling.

This position requires a minimum of 3 years of experience in a customer-facing role, preferably in a SaaS environment.

Our ideal candidate will possess exceptional customer support skills, excellent written and verbal communication skills, and relevant education in Business/Commerce or similar experience.

Awareness of what it takes to run a small to medium-sized business, manage a warehouse, supply chain, or inventory would be advantageous.

We offer a comprehensive benefits package, including fully paid health insurance, discounts on gym membership, and access to professional development opportunities.

Celebrate your birthday with a paid day off and enjoy a Global Wellness Day celebrated companywide.