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Front Desk Supervisor

1 week ago


Wellington, Wellington, New Zealand Sofitel Mumbai Bkc Full time

Night Manager Job Summary

We are seeking a highly motivated and experienced individual to join our team as a Night Manager at Sofitel Wellington. As a key member of our hotel team, you will be responsible for delivering exceptional service and ensuring seamless operations during peak hours.

Responsibilities

  1. Act as the primary point of contact for guest inquiries, concerns, and feedback.
  2. Lead and inspire our front desk, concierge, and guest services teams to deliver exceptional service.
  3. Monitor guest satisfaction metrics and implement initiatives to enhance the guest experience.
  4. Manage VIP guests and ensure personalized service and attention to detail.

Requirements

We are looking for individuals with previous experience in supervisory or management roles within the Luxury 5* hospitality industry. Strong leadership and team management skills are essential, along with exceptional interpersonal and communication skills.