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Front Desk Supervisor
1 week ago
Night Manager Job Summary
We are seeking a highly motivated and experienced individual to join our team as a Night Manager at Sofitel Wellington. As a key member of our hotel team, you will be responsible for delivering exceptional service and ensuring seamless operations during peak hours.
Responsibilities
- Act as the primary point of contact for guest inquiries, concerns, and feedback.
- Lead and inspire our front desk, concierge, and guest services teams to deliver exceptional service.
- Monitor guest satisfaction metrics and implement initiatives to enhance the guest experience.
- Manage VIP guests and ensure personalized service and attention to detail.
Requirements
We are looking for individuals with previous experience in supervisory or management roles within the Luxury 5* hospitality industry. Strong leadership and team management skills are essential, along with exceptional interpersonal and communication skills.