Chief Community Experience Officer

4 weeks ago


Whakatane, Bay of Plenty, New Zealand Ryan And Alexander Consultancy Full time

At Ryan And Alexander Consultancy, we are passionate about fostering a district that is the place of choice for people to live, work and play. As Chief Community Experience Officer, you will have the opportunity to drive the creation and execution of innovative strategies specific to the community experience commitment.

About the Role

This senior leadership role involves overseeing open spaces, aquatic and recreation centres, libraries, exhibition centre, museum and research facilities. You will be responsible for leading strategic planning and fostering partnerships to maximize the impact of these facilities and other opportunities as hubs for community wellbeing and enjoyment.

The key responsibilities of this position include:

  • Collaborating actively with other executive team members to shape and implement strategies for the development and delivery of the Long-Term Plan (LTP) and Annual Plan;
  • Driving the creation and execution of realistic, measurable strategies specific to the portfolio;
  • Leading the design and implementation of consistently high-quality interactions across all portfolio services;
  • Tracking and analysis of portfolio performance metrics, such as resident satisfaction surveys, and adjusting strategies to address changing needs and challenges;
  • Fostering and maintaining strong strategic relationships with external stakeholders, including iwi, hapū, community groups, service providers, contractors, and government agencies.

You will receive access to a range of staff benefits, including five weeks' annual leave and flexible working arrangements. Our values include being passionate and proud, always learning and improving, and putting people at the heart of everything we do. We care about our environment and believe in working as one team.



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