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Retail Team Lead

1 week ago

Wellington, Wellington, New Zealand Puma Australia Pty. Ltd. Full time

About PUMA Australia Pty. Ltd.

PUMA is a world-renowned sports brand that's passionate about innovation, speed, and spirit. We're not just a company; we're a team of like-minded individuals who strive for excellence in everything we do. Our mission is to deliver exceptional customer experiences and make PUMA the go-to brand for sports enthusiasts worldwide.

Job Description:

We're seeking an experienced Retail Supervisor to join our dynamic team. As a key member of our retail sales team, you'll drive sales culture, engage with customers, coach a high-performing team, and help ensure our store meets and surpasses targets.

Key Responsibilities:

  • Drive Results: Support the store in achieving sales, KPIs, and profitability goals
  • Lead by Example: Spend most of your time on the sales floor, interacting with customers and mentoring your team
  • Elevate Customer Experience: Ensure every customer leaves feeling valued and excited about their purchase
  • Develop Talent: Assist in training and coaching team members to deliver exceptional results
  • Protect the Brand: Support Loss Prevention and Operational compliance to ensure a safe, secure store
  • MERchandise Excellence: Keep the store visually appealing and identify opportunities to optimize displays

Requirements:

  • Experience: 1-2 years of management experience in a customer-focused retail environment, ideally in apparel or footwear
  • Leadership: A proven track record of exceeding sales goals and developing team members
  • Problem-Solving: The ability to think on your feet and make decisions in a fast-paced environment
  • Communication: Strong interpersonal skills to inspire your team and engage with customers confidently