Resort Front Office Supervisor
7 days ago
Job Summary
This Duty Manager role at The Hermitage, Aoraki / Mount Cook Alpine Village, involves managing front desk operations, providing exceptional customer service, and collaborating with other departments to ensure seamless guest experiences.
Responsibilities
- Direct and oversee front desk operations, including check-in, check-out, and guest inquiries.
- Assist with guest issues and resolve problems in a timely and professional manner.
- Develop and implement strategies to improve guest satisfaction and loyalty.
- Maintain accurate records and reports related to guest interactions and hotel operations.
Requirements
- Previous duty manager experience preferred.
- Ability to work in a remote location with limited amenities.
- Excellent communication, interpersonal, and problem-solving skills.
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