Resort Front Office Supervisor

7 days ago


Aoraki Mount Cook, New Zealand The Hermitage Full time

Job Summary

This Duty Manager role at The Hermitage, Aoraki / Mount Cook Alpine Village, involves managing front desk operations, providing exceptional customer service, and collaborating with other departments to ensure seamless guest experiences.

Responsibilities

  • Direct and oversee front desk operations, including check-in, check-out, and guest inquiries.
  • Assist with guest issues and resolve problems in a timely and professional manner.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Maintain accurate records and reports related to guest interactions and hotel operations.

Requirements

  • Previous duty manager experience preferred.
  • Ability to work in a remote location with limited amenities.
  • Excellent communication, interpersonal, and problem-solving skills.

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