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Service Excellence Ambassador

2 weeks ago

Queenstown, New Zealand MGallery Hotel Collection Full time
Service Excellence Ambassador

We are seeking a highly skilled and experienced individual to join our team as a Service Excellence Ambassador. In this role, you will be responsible for delivering exceptional service to our guests in a luxury hotel setting.

About the Role

This is an exciting opportunity to showcase your skills and experience in delivering exceptional service while working in one of the most beautiful locations in Queenstown. You will be part of a dynamic team that strives to deliver outstanding service and exceed our guests' expectations.

Main Responsibilities

- Provide exceptional service to all guests
- Take initiative to ensure that interactions with our customers are positive and productive
- Perform the tasks of order taking and maximize sales opportunities through knowledge of products
- Be familiar & confident with our Food & Beverage offering
- Provide quality barista service and occasional support behind our bar
- Plan, prepare, and hand over effectively to the next shift
- Replenish all consumables at the end of your shift
- Provide manager with feedback from customers and from staff
- Ensure that dockets are written clearly and correctly so the cashier and kitchen can fulfill their duties effectively
- Deliver orders promptly to the kitchen production area
- Check ordered meals on collection from the kitchen and deliver to guests promptly to maintain temperature and appearance, ensure items are announced
- Keep tables and service areas clean and tidy as per procedure manual
- Maintain hygienic food service techniques during service
- Take responsibility for your designated section and station
- When working in Room Service, promptly answer telephone and maximize sales opportunities through knowledge of product
- Ensure room service trays and trolleys are set up correctly and collected promptly when guest(s) have finished
- Occasional duties supporting Hotel departments, as demand requires

Requirements

- Previous experience in high-end Food & Beverage service
- Strong communication skills
- Positive and can-do attitude, with a flair for sales
- Willingness to learn and develop
- Knowledge of wines, spirits & cocktails would be highly advantageous
- Ability to work weekends and public holidays
- Morning, day, and evening shifts as required

Benefits

- We offer competitive pay rates starting at $27.78 - $28.53 per hour
- 30 hours guaranteed per week
- A supportive and inclusive work environment
- Opportunities for career growth and development

About Us

We are an inclusive company committed to attracting, recruiting, and promoting diverse talent. We value creativity, passion, and dedication to excellence.