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Luxury Guest Liaison

2 weeks ago

Queenstown, New Zealand Mgallery Hotel Collection Full time

**Enhancing the Guest Experience**

We are committed to delivering exceptional guest experiences at Mgallery Hotel Collection. As a Guest Service Agent, you will play a key role in achieving this goal by providing warm, friendly, and professional service to all our guests.

About the Role:

  • You will greet, check-in, and assist guests, ensuring they feel welcome and valued.
  • Take initiative to anticipate and proactively attend to guest requests and event/activity bookings.
  • Assist in the management of the Front Office operation to achieve a reputation as a market leader in individualised customer-focused service.

Your Key Responsibilities:

  • Provide efficient, friendly, and professional service to all guests.
  • Take initiative to ensure interactions with our customers are positive and productive.
  • Assist in the management of lost property within the hotel.

Why Join Us:

  • A competitive hourly rate.
  • A comprehensive training program to help you develop your skills and career.
  • A supportive and collaborative work environment.