Historic Claims Support Expert

4 days ago


Wellington, Wellington, New Zealand Ministry of Social Development Full time
Our Approach

The Ministry of Social Development is committed to providing high-quality services to claimants, particularly those who have experienced trauma and injustice. Our approach is centred around building trust and rapport with claimants, listening to their experiences, and providing effective support and guidance.

Job Summary

This role requires a highly skilled and compassionate individual who can provide exceptional support to claimants. As a Senior Claimant Support Specialist, you will be responsible for managing complex cases, providing guidance and mentorship to other staff members, and ensuring timely resolutions.

Key Skills
  • Excellent communication and interpersonal skills, with the ability to build trust and rapport with claimants
  • A proven track record of working with individuals affected by multiple issues
  • Flexibility and resilience, with the ability to work under pressure and manage competing priorities
  • A creative and innovative approach to problem-solving, with a focus on delivering positive outcomes for claimants
What We Offer

We offer a range of benefits, including a supportive and inclusive work environment, opportunities for professional growth and development, and the chance to make a real difference in the lives of New Zealanders.



  • Wellington, Wellington, New Zealand New Zealand Government Full time

    About the RoleWe're seeking an experienced Senior Claimant Support Specialist to join our Historic Claims team. As part of this role, you'll work closely with claimants to provide end-to-end management of their claims, ensuring they receive positive outcomes and experience mana manaaki (a positive experience every time).Key Responsibilities:Provide support,...


  • Wellington, Wellington, New Zealand New Zealand Government Full time

    About Historic ClaimsHistoric Claims, on behalf of the Ministry of Social Development (MSD), provides an Alternative Disputes Resolution Service to assist claimants who have raised allegations or concerns of abuse or neglect while in State care.We strive to deliver the best possible outcomes for claimants, ensuring they experience mana manaaki every time...


  • Wellington, Wellington, New Zealand Ministry Of Social Development Full time

    Historic Claims BackgroundThe Ministry of Social Development's Historic Claims team provides an Alternative Disputes Resolution Service (ADRS) to assist claimants who have raised allegations or concerns of abuse or neglect while in State care. We acknowledge the harm experienced by claimants and take steps to put this right.As a Senior Claimant Support...


  • Wellington, Wellington, New Zealand New Zealand Government Full time

    About Our TeamWe are a diverse team of professionals working together to deliver the best outcomes for claimants who have been abused in State care.We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.About Historic ClaimsHistoric Claims provides an...


  • Wellington, Wellington, New Zealand Ministry Of Social Development Full time

    About MSD   The Ministry of Social Development is a people-centred organisation.We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whanau and...


  • Wellington, Wellington, New Zealand New Zealand Government Full time

    Senior Claimant Support Specialist, Historic Claims - Wellington (Fixed Term/Secondment to June'26) at Ministry of Social Development, Wellington - WairarapaAbout MSD The Ministry of Social Development is a people-centred organisation.We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.We provide...


  • Wellington, Wellington, New Zealand Ministry Of Social Development Full time

    About UsThe Ministry of Social Development is a people-centred organisation that works in communities across New Zealand.We provide social policy and advice to government, as well as assistance with income, employment, and housing support.We are committed to supporting and enabling Māori, whānau, hapū, iwi, and communities to realise their own potential...


  • Wellington, Wellington, New Zealand New Zealand Government Full time

    About the RoleAs a Senior Claimant Support Specialist, you will play a crucial role in helping claimants navigate the Historic Claims process. Your primary responsibility will be to act as the primary point of contact for claimants, providing guidance and support throughout their journey.This involves managing claims from initial contact to closure, ensuring...


  • Wellington, Wellington, New Zealand Ministry of Social Development Full time

    About MSDThe Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and...


  • Wellington, Wellington, New Zealand New Zealand Government Full time

    Senior Claimant Support Specialist, Historic Claims - Wellington (Fixed Term/Secondment to June'26) at Ministry of Social Development, Wellington - WairarapaAbout MSDThe Ministry of Social Development is a people-centred organisation.We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.We provide...


  • Wellington, Wellington, New Zealand Ministry Of Social Development Full time

    About usThe Ministry of Social Development is a people-centred organisation.We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whanau and...


  • Wellington, Wellington, New Zealand Ministry Of Social Development Full time

    About MSDThe Ministry of Social Development is a people-centred organisation.We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whanau and...


  • Wellington, Wellington, New Zealand New Zealand Government Full time

    About UsThe Ministry of Social Development is a people-centred organisation that works with partners to help New Zealanders be safe, strong and independent. We provide social policy advice to government and assistance, including income, employment and housing support to people of all ages, families, whanau and communities.We're committed to the Treaty of...


  • Wellington, Wellington, New Zealand New Zealand Government Full time

    **Role Description**We are seeking a highly skilled Historic Claims Liaison to join our team at the Ministry of Social Development. As a key member of our Historic Claims team, you will play a vital role in supporting individuals who have experienced harm while in State care.**Key Responsibilities**As a Historic Claims Liaison, you will be responsible for...


  • Wellington, Wellington, New Zealand Ministry Of Social Development Full time

    About Historic ClaimsAt the Ministry of Social Development, we understand the profound impact that adverse experiences in care can have on individuals. Our Alternative Disputes Resolution Service (ADRS) is dedicated to providing claimants with a supportive and fair process for seeking redress.We believe that every individual deserves to be heard and to have...


  • Wellington, Wellington, New Zealand Ministry Of Social Development Full time

    About UsThe Ministry of Social Development is a people-centred organisation that works in communities across New Zealand.We provide social policy and advice to government, as well as assistance with income, employment, and housing support.We are committed to supporting and enabling Māori, whānau, hapū, iwi, and communities to realise their own potential...


  • Wellington, Wellington, New Zealand New Zealand Government Full time

    About UsThe Ministry of Social Development (MSD) is a people-centred organisation, working with partners to help New Zealanders be safe, strong, and independent. Our social policy and advice inform government decisions, while our assistance programs provide income, employment, and housing support to people of all ages, families, whānau, and communities.The...


  • Wellington, Wellington, New Zealand Ministry Of Social Development Full time

    Job SummaryWe are seeking an experienced Information Coordination & Claims Specialist to join our team in Wellington CBD. The successful candidate will be responsible for coordinating information requests, conducting assessments, and providing recommendations to support decision-making.About the TeamThe Historic Claims team is a dedicated group of...


  • Wellington, Wellington, New Zealand Ministry of Social Development Full time

    About UsAt MSD, we care about the wellbeing and success of our people and want everyone to thrive in a supportive and inclusive working environment.We work together to make a difference for communities while doing the right thing with integrity.The Senior Claimant Support Specialist has knowledge of and is able to perform all aspects of claimant engagement,...

  • Data Analyst

    4 days ago


    Wellington, Wellington, New Zealand New Zealand Government Full time

    Job DescriptionWe are seeking a skilled and experienced Information Coordination & Claims Specialist to join our team at Historic Claims. In this role, you will be responsible for coordinating information requests and conducting individual claim assessments to ensure the best possible outcomes for claimants who have been abused in State care.You will work...