Claims Resolution Advisor

6 days ago


Auckland, Auckland, New Zealand QBE Insurance Full time
Role Overview

We are seeking a Claims Resolution Advisor to join our Commercial Motor team. The successful candidate will have proven experience in handling start-to-end motor claims and be customer-focused with strong communication and negotiation skills.

In this role, you will be responsible for providing end-to-end claims management for commercial motor claims, responding to and maintaining good client relationships with the insured, agents, and service providers.

You will provide information and feedback on claims activity and developing trends to underwriters/risk assessors to enable appropriate actions to be taken. You will also interpret basic policy coverage's and determine if coverage applies to claims submitted, escalating issues as needed.

The successful candidate will set reserves and authorize payment within scope of authority, settling claims in the most cost-effective manner and ensuring timely issuance of disbursements.

You will identify suspicious or potentially fraudulent claims, notifying your supervisor, arranging investigation, and briefing solicitors if further action is to be taken.



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