Claims Resolution Specialist

5 days ago

Auckland, Auckland, New Zealand New Zealand Government Full time

About us

We are a people-centred organisation working in communities across New Zealand, providing social policy and advice to government and assistance to people of all ages, families, whanau and communities.

We have a strong commitment to supporting and enabling Maori, whanau, hapu, Iwi and communities to realise their own potential and aspirations.

Our diverse team cares about the wellbeing and success of our people, providing a supportive and inclusive working environment where everyone can thrive.

The Ministry of Social Development (MSD) is a partner to the Treaty of Waitangi, committed to delivering culturally responsive services that incorporate tikanga Maori.

About Historic Claims

Historic Claims provides an Alternative Disputes Resolution Service on behalf of MSD, assisting claimants who have raised allegations or concerns of abuse or neglect while in State care.

We work closely with claimants to help them understand their past experience in care, acknowledging and recognising the harm they have experienced and taking steps to put this right.

A key focus for Historic Claims is delivering the best possible outcomes for claimants, ensuring they encounter a positive experience every time they interact with us.

Role Overview

  • This role requires a skilled claims assessor to use available information relevant to the claimant to conduct assessments against the Historic Claims framework and provide recommendations to support decision making.
  • You will be a key part of helping claimants understand their care experience and achieve redress and healing.

Key Responsibilities

  • Conduct thorough assessments of claims under the Historic Claims framework.
  • Work closely with Senior Claimant Support Specialists to ensure all relevant information required to support the claimant through the process is readily available.
  • Prepare information for and/or contribute to, claimant feedback sessions to offer closure.
  • Synthesise large amounts of information into concise, well-written assessments.
  • Ensure all relevant information is recorded through the assessment process to support delivery of the Historic Claims service.

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