IT Service Delivery Lead
3 days ago
About Us
At Westland Milk Products, we strive for excellence in everything we do. We believe in embracing change, driving innovation, and delivering outstanding results. Our team is passionate about making a positive impact and contributing to the success of our organization.
Job Summary
We are seeking a highly motivated and experienced IT Helpdesk Manager to join our team in Christchurch. This role offers a unique opportunity to make a significant impact on our IT operations and contribute to the growth and success of our organization.
Key Responsibilities:
- Lead a dedicated team of helpdesk professionals, driving process improvements and providing exceptional technical support to our staff.
- Develop and implement strategies to enhance IT support services, including improvements in desktop operations, maintenance, and service efficiency.
- Analyze data to optimize processes, identify trends, and enhance support strategies.
- Collaborate with internal teams and external partners to resolve IT challenges effectively.
Requirements
To succeed in this role, you will need:
- Proven leadership experience in IT helpdesk or technical support management, ideally supported by a degree or diploma in computing, IT, or a related field, or equivalent work experience.
- Strong customer service focus, excellent communication skills, and a readiness to learn.
- Hands-on experience with Windows 10 and 11 clients and Windows Server, Microsoft Office 365, SharePoint, VMware, RDS, SQL Server, and more.
- Ability to manage IT assets, troubleshoot incidents, and implement solutions that improve IT service delivery.
- Systematic and collaborative approach to problem-solving and the ability to think on your feet.
Our Culture
We value innovation, teamwork, and continuous learning. Our employees enjoy a collaborative and dynamic work environment, with opportunities for professional growth and development. If you share our passion for excellence and innovation, we encourage you to apply.
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