IT Support Specialist

3 days ago


Auckland, Auckland, New Zealand Total IT Global Full time

We are seeking a skilled IT Support Specialist to join our team at Total IT Global. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients across the globe.

Key Responsibilities:
  • Provide first-level technical support for desktops, laptops, printers, and other peripherals
  • Troubleshoot complex technical issues and implement resolutions in a timely manner
  • Install, configure, and upgrade software and hardware as needed
  • Maintain accurate records of all reported incidents and resolve customer complaints efficiently
Requirements:
  • Bachelor's degree in Computer Science or related field
  • Minimum 1 year of experience in IT support
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities


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