Winter Wonderland Customer Service Managers
2 weeks ago
**Role Overview:**
This is an exciting opportunity to join our team as a Resort Team Leader, where you will be responsible for leading a team of front-line staff, ensuring exceptional customer experiences, and contributing to the efficient operation of the department.
About the Position:
The successful candidate will be a highly skilled and motivated individual with a passion for customer service and a friendly personality. They will have a proven ability to prioritise tasks in a fast-paced environment and possess excellent communication and interpersonal skills.
Responsibilities:
- Lead a team of front-line staff to deliver exceptional customer experiences.
- Contribute to the efficient operation of the department, including rostering and scheduling staff.
- Develop and implement strategies to support team wellbeing and retention.
- Provide training and coaching to front-line staff to enhance their skills and knowledge.
- Liaise with different departments to ensure seamless communication and collaboration.
About Us:
- We are a renowned ski resort operator in Queenstown, New Zealand.
- We share a passion for snowsports and the surrounding regions.
- We have a commitment to environmental stewardship and community engagement.
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