Winter Wonderland Customer Service Managers

2 weeks ago


Queenstown, New Zealand Queenstown 9300, New Zealand Full time

**Role Overview:**

This is an exciting opportunity to join our team as a Resort Team Leader, where you will be responsible for leading a team of front-line staff, ensuring exceptional customer experiences, and contributing to the efficient operation of the department.

About the Position:

The successful candidate will be a highly skilled and motivated individual with a passion for customer service and a friendly personality. They will have a proven ability to prioritise tasks in a fast-paced environment and possess excellent communication and interpersonal skills.

Responsibilities:

  • Lead a team of front-line staff to deliver exceptional customer experiences.
  • Contribute to the efficient operation of the department, including rostering and scheduling staff.
  • Develop and implement strategies to support team wellbeing and retention.
  • Provide training and coaching to front-line staff to enhance their skills and knowledge.
  • Liaise with different departments to ensure seamless communication and collaboration.

About Us:

  • We are a renowned ski resort operator in Queenstown, New Zealand.
  • We share a passion for snowsports and the surrounding regions.
  • We have a commitment to environmental stewardship and community engagement.


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