Strategic Colleague Services Leader
2 days ago
We're on a mission to make home ownership a reality for more people, generation after generation.
About the RoleAs our new Strategic Colleague Services Leader, you'll play a pivotal role in driving change and delivering operational excellence within our dedicated People function.
You'll report directly to our Head of People and work closely with the wider People team to champion our functional ambition of being one team, role modelling our behaviours and focusing on what matters with a commercial mindset.
Your key responsibilities will include leading and motivating the Colleague Services team, developing talent, and delivering against service level agreements, legal and regulatory requirements.
You'll also be responsible for actively seeking user feedback and continuously improving ways of working to optimise service delivery outcomes and user experiences.
What We're Looking ForWe're looking for someone with significant experience of leading and shaping colleague services, preferably within a fast-paced and regulated environment.
You should have experience of designing and delivering efficient digital-first user journeys that provide an engaging user experience and are simple to administer.
A strong leadership, coaching, and mentoring background is essential, with a track record of enabling a high-performance team culture.
Demonstrable experience of implementing continuous improvement initiatives leveraging relevant technology is also required.
We're looking for someone with excellent communication skills who can influence and negotiate with a range of key stakeholders through collaboration.
Evidence of programme and project management skills to manage multiple conflicting priorities is necessary.
You should be resilient and capable of delivering against demanding targets and timescales within a fast-paced environment.
Management of payroll and HMRC administration is highly desirable, as is regulatory financial services experience.
What We OfferWe offer a competitive annual colleague bonus of up to 12%, hybrid working with 60% of your time at home, matched pension contributions of up to 10%, and 26 days' holiday plus bank holidays and a holiday purchase scheme of up to 5 days each year.
We also offer colleague mortgage and saver products, an electric vehicle scheme, and cycle to work scheme, as well as two days' volunteering per year.
We pride ourselves on creating a place where you can belong and grow, with support to learn, develop, and shape a meaningful career.
About UsWe're Leeds Building Society, a business centred around our people. Our colleagues are at the heart of everything we do, and we're proud of our Inclusive Employers Gold accreditation in 2023.
We're committed to equal opportunities and strive to create a truly purpose-focused culture that helps us put home ownership within reach of more people, generation after generation.
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