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HR Shared Services Strategic Manager

2 weeks ago


Nelson, Nelson, New Zealand Leeds Building Society Full time

Job Overview

As a strategic manager of HR Shared Services, you'll be responsible for leading and motivating the Colleague Services team. Your goal will be to drive change and deliver operational excellence, ensuring seamless service delivery and exceptional user experiences.

With a strong background in leadership, coaching, and mentoring, you'll have a proven track record of enabling high-performance team cultures. Experience in designing and delivering efficient digital-first user journeys, as well as continuous improvement initiatives, will be highly valued.

In this pivotal leadership role, you'll work collaboratively across the wider People team, championing our functional ambition to be one team. You'll model our behaviours and focus on what matters with a commercial mindset.

Key Responsibilities

  • Lead and motivate the Colleague Services team, developing talent and delivering against service level agreements.
  • Implement continuous improvement initiatives leveraging relevant technology.
  • Design and deliver efficient digital-first user journeys providing an engaging user experience.
  • Actively seek user feedback and continuously improve ways of working to optimize service delivery outcomes and user experiences.

What We Offer

  • An annual colleague bonus of up to 12%.
  • Hybrid working with 60% of your time at home.
  • Matched pension contributions of up to 10%.
  • 26 days holiday, plus bank holidays and holiday purchase scheme of up to 5 days each year.
  • Colleague Mortgage and Saver products.
  • Electric vehicle scheme/Cycle to Work scheme.
  • 2 days' volunteering per year.