National Service Coordinator

7 days ago


Christchurch, Canterbury, New Zealand Otis Elevator Co. Full time

Company Overview
Otis Elevator Co. is a leading provider of elevator and escalator solutions. Our commitment to innovation, customer satisfaction, and safety has earned us a reputation as a trusted partner in the industry.

About the Job
We are seeking an experienced Field Service Coordinator to join our team in Christchurch, New Zealand. In this role, you will be responsible for coordinating service activities, managing vendor relationships, and providing exceptional customer service to our clients.

Key Responsibilities
- Process technician field incentive payments and raise purchase orders (POs)
- Coordinate service HSE compliance for both team and subcontractors, including licensing, induction, and training requirements
- Manage the subcontractor/vendor management system, including new vendor setup and status management
- Act as an initial escalation point for Pegasus inquiries from subcontractors
- Maintain and coordinate service tracking schedules, induction, and license registers
- Assist Service Account Reps and Supervisors with reporting, quoting, ordering, customer liaison, and other administrative work
- Data entry of timesheets into the OSCA System
- Coordinate and drive monthly forecasting with Project and Service managers

Requirements
To be successful in this role, you will need previous experience in customer service or sales administration, good knowledge of Microsoft Office suite, and strong computer/IT skills. You should also have excellent customer service and organizational skills, be able to meet set deadlines, and prioritize activities where required.



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