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Operations Manager

3 weeks ago

Hamilton, Waikato, New Zealand New Zealand Government Full time

About the Role
As a Team Leader within our Safety Camera System team, you will play a pivotal role in leading and coaching a high-performing team of Enforcement Officers. Your primary objective will be to ensure the effective operation of the land transport system, providing comprehensive advice and education to customers to uphold compliance.

Your Key Responsibilities
- Lead a new team of Enforcement Officers
- Develop and implement strategies to improve customer experience and service delivery
- Collaborate with other teams to deliver integrated customer and user experiences informed by customer requirements
- Support the implementation of new business processes in an operational environment

Required Skills and Qualifications
- Strong leadership skills with a proven track record of achieving results through people
- Proven experience in building people capability, including coaching, mentoring, and managing performance development plans
- Ability to work under pressure with high levels of resilience and autonomy
- Effective problem-solving ability and decision-making skills
- Customer focus and understanding of customer service excellence within a regulatory environment

About Us
We are part of the New Zealand Government, working towards a reduction in deaths and serious injuries on New Zealand roads. Our Safety Camera System operates a network of safety cameras that encourage road users to abide by road rules, contributing to this goal.