Customer Service Director

5 days ago


Christchurch, Canterbury, New Zealand New Zealand Red Cross Full time

We are seeking an experienced retail professional to join our team as a Shop Manager. In this role, you will be responsible for leading the day-to-day operations of the shop, including managing the presentation, stock-sorting, pricing, and opening and closing procedures.

The successful candidate will have a strong background in retail operations, including stock management, sales drivers, administration, banking, and cash handling. They will also be expected to provide superior customer service and lead by example, maintaining professionalism and ensuring all employees and volunteers reflect the values of New Zealand Red Cross.

This role offers the opportunity to work in a fast-paced environment, with the ability to make decisions and take action quickly. You will be responsible for preparing and submitting monthly reports on shop performance, sales trends, donations, and volunteer activities to the Retail Regional Manager.

Key responsibilities include:

  • Managing the day-to-day operations of the shop, including presentation, stock-sorting, pricing, and opening and closing procedures.
  • Leading a team of Assistant Managers, Volunteers, and support staff to ensure effective operations and maintain a positive work environment.
  • Recruiting, training, and retaining shop employees with the support of the Retail Regional Manager.
  • Fostering a positive team culture by providing training and development opportunities to enhance customer service and skills.
  • Preparing and submitting monthly reports on shop performance, sales trends, donations, and volunteer activities to the Retail Regional Manager.


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