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Service Excellence Specialist

2 weeks ago

Wellington, Wellington, New Zealand New Zealand Government Full time
About the Role

We're seeking an exceptional individual to join our dynamic frontline team in Palmerston North. As a Customer Service Officer, you'll be at the heart of our mission to provide exceptional service and ensure long-term compliance.

Key Responsibilities
  • You'll handle a variety of customer interactions, using your customer service skills to enhance their experience and resolve their issues.
  • Work closely with customers to understand their unique situations and help them achieve the best outcomes through thorough research and sound decision-making.
  • Making and answering calls, and responding to messages through email and other channels will be your daily tasks primarily taking place in a contact centre environment.
What We're Looking For
  • We're looking for enthusiastic individuals who communicate clearly and effectively.
  • Solve problems efficiently.
  • Show empathy and understanding.
  • Adapt to different situations.
  • Work well in a team.
  • Are comfortable with digital tools.
  • Pays attention to detail.
  • Have prior call centre or customer service experience.