Operational Excellence Specialist

5 days ago


Wellington, Wellington, New Zealand Sonova Full time

About Us

Sonova, a global leader in the hearing industry, is committed to changing hearing for good. As part of our team, you will play a critical role in driving operational excellence and supporting teams to deliver exceptional client outcomes.

The Clinic Operations Specialist will be responsible for overseeing and monitoring clinic diaries to ensure efficient scheduling and optimal appointment utilization. This highly visible role will provide hands-on training, troubleshoot operational challenges, and drive continuous improvement across clinic operations.

  1. Oversee and monitor clinic diaries to ensure efficient scheduling and optimal appointment utilisation.
  2. Identify and resolve gaps and inefficiencies in workflows while driving continuous improvement initiatives in collaboration with clinic teams.
  3. Support Regional and Area Managers in implementing company priorities and operational best practices.
  4. Ensure clinics maximise their financial performance through optimised appointment scheduling and accurate invoicing.
  5. Deliver tailored training and coaching to Hearing Care Support teams, empowering them with the skills to manage clinic operations effectively.

This role requires a proactive and solutions-focused professional who enjoys supporting teams to achieve operational excellence. You should bring a strong understanding of clinic workflows, scheduling best practices, and business performance drivers.

You'll be based in either Palmerston North or Wellington and be flexible to travel within your assigned region to provide in-person support to clinics.

About You

We're looking for someone with 3+ years of experience in an operational, business support, or clinic coordination role, ideally within a healthcare or retail environment. You should have experience in scheduling optimisation, workflow improvement, or operational troubleshooting. Additionally, you should be able to create and deliver training virtually and in person.

What's in it for you?

Joining our team means becoming part of a vibrant, supportive, and innovative team who are dedicated to changing hearing for good. At Sonova, we believe in fostering an environment that nurtures both personal and professional growth. We offer a friendly and social environment, rewarding salaries and bonuses, substantial parental leave package, and many other benefits.



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