Customer Experience Lead

3 days ago


Christchurch, Canterbury, New Zealand Ryman Healthcare Full time

We are committed to providing a workplace culture that supports the physical and mental wellbeing of our employees.

About the Role

We are seeking an experienced Product Manager to join our team, responsible for developing and executing product strategies that balance customer needs and business goals.

Key Responsibilities
  • Develop and execute product strategies that align with our company's vision and mission.
  • Work closely with marketing and sales teams to optimise product performance across B2C platforms.
  • Stay ahead of emerging customer trends and experiment with new ideas to enhance offerings.
Requirements
  • 5+ years of experience in product management, preferably in a digital environment.
  • Proven track record of delivering high-performing B2C digital platforms that drive both exceptional customer experiences and strong commercial outcomes.
  • A commercially minded problem-solver who understands the balance between business impact and customer experience.
Benefits
  • Ongoing support for professional development and growth opportunities.
  • A collaborative and dynamic work environment that encourages creativity and innovation.
  • A competitive salary and benefits package.


  • Christchurch, Canterbury, New Zealand Tend Health Ltd Full time

    Role OverviewTend Health Ltd is a full-service GP provider that's re-imagining the way people access primary healthcare. We're passionate about delivering exceptional customer experiences using innovative technology and collaborative team work.This role plays a pivotal part in our Customer Experience Team, working closely with clinical and non-clinical teams...


  • Christchurch, Canterbury, New Zealand Appetise Full time

    Unlock Customer PotentialWe're Appetise, a revolutionary food tech company that's changing the game in consumer insights. As our new Customer Success Manager, you'll play a pivotal role in driving exceptional experiences for our B2B customers. Your mission is to deeply understand their needs and ensure they maximize the value of our platform.


  • Christchurch, Canterbury, New Zealand Medem Group Full time

    Medem Group is a leading provider of software solutions for the healthcare industry. Our mission is to support customers in delivering effective outcomes for individuals in their care.We're looking for a Customer Support Manager to lead our customer support team and drive exceptional customer experiences. As a key member of our team, you will be responsible...


  • Christchurch, Canterbury, New Zealand One New Zealand Full time

    **Our Vision**One New Zealand is dedicated to helping create a better-connected Aotearoa. We're focused on investing in our people, systems, and ways of working to deliver unmatched customer and commercial success.We're looking for a seasoned Retail Lead to drive our retail operations forward. As a key member of our team, you'll be responsible for delivering...


  • Christchurch, Canterbury, New Zealand Te Runanga O Ngai Tahu Full time

    **About Our Team**We are a dynamic and forward-thinking organization committed to connecting people to our stunning whenua, nurturing cultural pride, and protecting our environment for future generations. As Customer Experience Manager, you will play a critical role in driving customer service excellence and operational success across our Southern Jet Boat...


  • Christchurch, Canterbury, New Zealand Frontline Part time

    Frontline Job DescriptionAt Frontline, we're passionate about creating a unique shopping experience where fashion meets sophistication. As an Assistant Manager, you'll play a key role in driving sales through expert merchandising and product knowledge, while leading and supporting a small, dynamic team in a positive and collaborative environment.Key...


  • Christchurch, Canterbury, New Zealand Foodstuffs Nz Full time

    **Overview**New World Halswell is a large supermarket located in a competitive area, seeking innovative and customer-focused team members to join our Checkout Department. As a key member of our team, you will have the opportunity to further develop your customer service skills, problem-solving, and teamwork skills.Job DescriptionWe are looking for a highly...


  • Christchurch, Canterbury, New Zealand Tend Health Ltd Full time

    18th April start date for an 8-week fixed-term contract.This will be based at our High Street & Harewood clinic(s), Monday to Friday. We are a full-service GP provider, but not your typical GP practice.We're re-imagining the way people access primary healthcare using a mobile app and exceptional customer experiences.The Tend customer journey is all about...


  • Christchurch, Canterbury, New Zealand Foodstuffs Nz Full time

    New job opportunity available at Foodstuffs NZ. We are seeking a skilled and customer-focused Checkout Supervisor to join our team in Halswell.As a key member of our Checkout Department, you will be responsible for delivering an exceptional shopping experience to our customers. Your primary focus will be on creating a fun, warm, and friendly environment by...


  • Christchurch, Canterbury, New Zealand Farmers Trading Company Ltd Part time

    Company OverviewFarmers Trading Company Ltd is a leading retail brand in New Zealand, known for its commitment to customer satisfaction and employee development. Our company culture values teamwork, enthusiasm, and a positive attitude.Job DescriptionWe are seeking an energetic Sales and Service Assistant to join our Timaru store team. As a key member of our...


  • Christchurch, Canterbury, New Zealand Foodstuffs Nz Full time

    About the RoleWe are looking for a talented individual to join our Checkout team as a Retail Customer Service Manager. The successful candidate will be responsible for leading and developing the Checkout team, driving sales growth, and ensuring exceptional customer service.Key Performance IndicatorsMeet or exceed sales targets and revenue growth goalsDeliver...


  • Christchurch, Canterbury, New Zealand Myob Group Limited Full time

    About the Job DescriptionThis role is responsible for leading the development of product vision and strategy, ensuring alignment with business objectives and customer needs. The successful candidate will have a proven ability to develop a product vision and strategy that balances short-term opportunities with continuous discovery practices, ensuring...


  • Christchurch, Canterbury, New Zealand H & M Hennes & Mauritz Gruppe Full time

    Job DescriptionA Customer Experience Specialist is responsible for delivering exceptional customer service, driving sales growth, and maintaining a visually appealing store environment.Fold, hang, display and merchandise garments to maximise selling opportunities.Actively process, stock and replenish garments on the sales floor and in the stock room.Open,...


  • Christchurch, Canterbury, New Zealand hipages Group Full time

    Discover the impact you can make as a key player in hipages Group's journey towards innovation, growth, and excellence.About UsAt hipages Group, we're shaping the future of the home improvement industry. Our mission is to empower customers through unparalleled service and expertise.We're committed to living by our purpose, vision, and values, which define us...


  • Christchurch, Canterbury, New Zealand Farmers Trading Company Ltd Full time

    About Our TeamFarmers Trading Company Ltd is proud to have a team of high-achievers who are passionate about delivering exceptional customer service and sales performance. We invest heavily in developing our people, providing them with ongoing training and development opportunities to help them achieve their career objectives.We're seeking a talented Sales...


  • Christchurch, Canterbury, New Zealand Mitre 10 (New Zealand) Limited Full time

    Company OverviewMitre 10 MEGA Hornby is a family-owned business in Christchurch that prioritizes exceptional customer service. We strive to provide an award-winning customer experience to every customer, every time.Job DescriptionWe have a vacancy in our customer service desk team for a full-time and part-time position. This role is crucial in delivering...


  • Christchurch, Canterbury, New Zealand Theta (NZ) Full time

    Job DescriptionWe are seeking a talented individual to fill the role of Customer Experience Manager at Theta (NZ).In this position, you will be responsible for delivering exceptional service experiences to our customers. With 5+ years of experience in Service Delivery or related ICT roles, you will oversee the full lifecycle of ICT service agreements,...


  • Christchurch, Canterbury, New Zealand H&M group Full time

    Role SummaryWe are seeking a skilled Sales Advisor to join our team. The ideal candidate will have a strong passion for fashion and a proven track record of delivering exceptional customer experiences.ResponsibilitiesProvide outstanding customer service, ensuring customers receive a personalised shopping experience.Effectively merchandise and maintain a...


  • Christchurch, Canterbury, New Zealand Farmers Trading Company Ltd Part time

    At Farmers Trading Company Ltd, we're committed to delivering exceptional customer experiences. As a Sales and Service Assistant, you'll play a key role in providing our customers with friendly, helpful service.We're seeking an energetic and positive individual who is passionate about delivering outstanding customer experiences. This part-time opportunity...


  • Christchurch, Canterbury, New Zealand Theta (Nz) Full time

    About the RoleWe are seeking a customer-facing professional to deliver exceptional service experiences. As our new Customer Experience Manager, you will be responsible for managing the full lifecycle of ICT service agreements with our customers.Your ResponsibilitiesYou will work closely with our Service Desk and specialist practices to deliver ICT services,...