Customer Experience Lead
4 days ago
Role Overview
Tend Health Ltd is a full-service GP provider that's re-imagining the way people access primary healthcare. We're passionate about delivering exceptional customer experiences using innovative technology and collaborative team work.
This role plays a pivotal part in our Customer Experience Team, working closely with clinical and non-clinical teams to deliver outstanding service and support, leading to better health outcomes for our customers.
About the Position
You'll be an important part of our integration phase, focusing on delivering customer-first service, liaising with patients, their families and care providers. You'll be the go-to person for resolving customer experience issues and providing support to the clinical team.
Key Responsibilities
- Answer customer queries via various communication channels within our app.
- Provide insights into process improvement within the Customer Experience Team.
- Assist with clinical enrolments.
- Handle patient files efficiently.
Requirements
- Proven customer service experience in a fast-paced environment.
- Exceptional written and verbal communication skills.
- Detail-oriented with the ability to multitask and prioritize tasks effectively.
- A team player who can collaborate with various departments and adapt to new situations quickly.
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