Front Office Supervisor
2 days ago
Join Our Team of Visionary Change Agents
We are seeking a pioneering individual who is passionate about creating meaningful experiences for our guests, colleagues, and the planet. As a Front Office Supervisor, you will play a vital role in driving positive guest satisfaction and ensuring our hotel's continued progress in improving the guest experience.
Key Responsibilities
- Develop strong relationships with guests pre-arrival
- Liaise with other departments on guest experience
- Encourage and train Heartists to upsell/cross-sell
- Meet departmental targets
- Complete reporting on guest complaints and feedback
- Oversee and assess Heartist guest service
- Arrange and prepare pre-arrival briefing packs for Heartists
- Initiate and coordinate new projects to enhance the overall guest experience
What We Offer
- Daily staff meals provided while on duty
- Accor's Parental Leave Scheme
- Ongoing reward and recognition incentives
- Opportunities for further development and worldwide career progression within Accor
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