Front Office Supervisor

2 days ago


Auckland, Auckland, New Zealand Pullman Kinshasa Grand Hôtel Full time

Join Our Team of Visionary Change Agents

We are seeking a pioneering individual who is passionate about creating meaningful experiences for our guests, colleagues, and the planet. As a Front Office Supervisor, you will play a vital role in driving positive guest satisfaction and ensuring our hotel's continued progress in improving the guest experience.

Key Responsibilities

  • Develop strong relationships with guests pre-arrival
  • Liaise with other departments on guest experience
  • Encourage and train Heartists to upsell/cross-sell
  • Meet departmental targets
  • Complete reporting on guest complaints and feedback
  • Oversee and assess Heartist guest service
  • Arrange and prepare pre-arrival briefing packs for Heartists
  • Initiate and coordinate new projects to enhance the overall guest experience

What We Offer

  • Daily staff meals provided while on duty
  • Accor's Parental Leave Scheme
  • Ongoing reward and recognition incentives
  • Opportunities for further development and worldwide career progression within Accor


  • Auckland, Auckland, New Zealand Pullman Hotels & Resorts Full time

    Synopsis of the RoleThe ideal candidate will be a passionate and dedicated professional who can lead our Front Office team in creating memorable experiences for our guests. This role requires a high level of supervision, customer service expertise, and leadership capability to drive excellence at every touch point.


  • Auckland, Auckland, New Zealand Pullman Hotels & Resorts Full time

    Key QualificationsTo be successful in this role, you will require:Previous Front Office experience at a supervisory levelA current GM CertificateAn immaculate personal presentation and high level of communication skillsLeadership capabilityWe offer a range of exciting employee benefits and programs, including discounted hotel stays, food and beverage rates,...


  • Auckland, Auckland, New Zealand The Instillery Group Full time

    Job SummaryWe are seeking a skilled Hospitality and Tourism Professional to join our award-winning team. As a key member of our front office, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our visitors.About the RoleThis is an exciting opportunity to work with a dynamic company like The Instillery...


  • Auckland, Auckland, New Zealand Southern Cross Group Full time

    Key ResponsibilitiesLead the front desk team in managing office tasks, event functions, and processes as outlined in the Front Desk Manual.Greet and assist visitors and employees with a professional and friendly demeanor.Coordinate meeting rooms to ensure they are ready before and after meetings.Manage the meeting room booking system, including AV equipment...


  • Auckland, Auckland, New Zealand Skids Ltd Head Office Full time

    Job DescriptionSkids Ltd Head Office is committed to providing a safe and supportive environment for children and young people. As a Childcare Supervisor, you will be responsible for delivering high-quality out-of-school care programmes that inspire confidence and creativity in children.You will work closely with our experienced team to develop and implement...


  • Auckland, Auckland, New Zealand Langham Hospitality Group Full time

    Welcome to Langham Hospitality Group, a global leader in the hospitality industry.We operate a diverse portfolio of brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying'nFlo, with over 40 hotels and residences in operation or development.Our vision is to build great memories through genuine interactions with...


  • Auckland, Auckland, New Zealand Pullman Kinshasa Grand Hôtel Full time

    At Pullman Kinshasa Grand Hôtel, we are seeking a highly motivated and experienced Senior Front Office Manager to join our team. Our hotel is part of Accor Hotels, offering a unique experience to global travelers. As a Senior Front Office Manager, you will be responsible for ensuring the smooth operation of the front office department and leading a talented...


  • Auckland, Auckland, New Zealand Tfe Hotels Group Full time

    Key ResponsibilitiesAs our Front Office Receptionist, your key responsibilities will include:Managing front office operations, including check-in and check-out processesProviding exceptional customer service to our guests, responding to their needs and resolving any issues promptlyCollaborating with other departments to ensure seamless guest...


  • Auckland, Auckland, New Zealand Pullman Kinshasa Grand hôtel Full time

    Your RoleAs the Assistant Front Office Manager, you will be responsible for overseeing hotel operations and creating a lasting and memorable experience for guests and colleagues. You will work closely with the Front Office Manager to provide on the ground support to those in need and lead colleagues towards success. You will be an adaptable, personable and...


  • Auckland, Auckland, New Zealand Novotel Wollongong Northbeach Full time

    Job Description: As a Customer Experience Supervisor at Novotel Auckland Airport, you will be responsible for leading our front office team to deliver exceptional customer service and ensure seamless guest experiences.Key Responsibilities: Develop and implement strategies to improve customer satisfaction and loyalty Manage and motivate a team of front office...


  • Auckland, Auckland, New Zealand TFE Hotels Adina Apartment Hotels Full time

    Tenacious and motivated individuals are invited to apply for the Front Office Ambassador role at TFE Hotels / Adina Apartment Hotels.As a Front Office Ambassador, you will be responsible for crafting unforgettable guest experiences by delivering personalized service, resolving issues efficiently, and promoting hotel facilities and services.This is an...


  • Auckland, Auckland, New Zealand TFE Hotels group Full time

    We're searching for a talented Front Office Receptionist to join our team at TFE Hotels group.Your role will be focused on providing exceptional customer service, handling reservations and managing front office operations. You'll need to be a problem solver, have excellent communication skills and be able to work well under pressure.A successful candidate...


  • Auckland, Auckland, New Zealand Pullman Kinshasa Grand hôtel Full time

    Company OverviewPullman Kinshasa Grand hôtel is a pioneer in the art of responsible hospitality, gathering more than 45 brands and 5,600 hotels across 110 countries. Our ambition is to keep innovating and challenging the status-quo by delivering pioneering experiences blending innovative work + event spaces with vibrant social atmosphere for business,...


  • Auckland, Auckland, New Zealand Pullman Kinshasa Grand Hôtel Full time

    Company DescriptionJoin us at Accor and Pullman Auckland, where life pulses with passionAs a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.While each brand has its own personality, they all share a common ambition: to keep innovating...


  • Auckland, Auckland, New Zealand Primeproperty Group Full time

    About Prime Property GroupWaipuna Hotel has been a part of our family for 50 years and continues to thrive. We prioritize the well-being of our staff so they can deliver exceptional service to our guests (as seen in our guest feedback).We're looking for someone with a positive attitude, strong work ethic, and ability to work well under pressure.About YouMust...


  • Auckland, Auckland, New Zealand Skycity Part time

    Job RoleWe are seeking a skilled Night Auditor/Receptionist to join our front office team. In this role, you will be responsible for assisting guests with their overnight requests, supporting the Night Manager in balancing accounts, and completing a range of night tasks. If you have experience working in a fast-paced environment and possess excellent...


  • Auckland, Auckland, New Zealand Pullman Hotels & Resorts Full time

    Career OpportunityWe are seeking an experienced Overnight Front Office Manager to oversee our night operations. As a key member of our team, you will be responsible for managing guest check-ins, check-outs, and inquiries, ensuring a seamless overnight service.Key Responsibilities:Manage guest requests and resolve issues professionally and efficientlyMonitor...


  • Auckland, Auckland, New Zealand Novotel Wollongong Northbeach Full time

    Job Summary: We are seeking an experienced Front Office Operations Manager to oversee our hotel's front desk operations, ensuring seamless guest experiences and exceptional customer service.About Us: Novotel Auckland Airport is a 4.5-star hotel that offers luxurious accommodations and a range of amenities, including THIRTEEN50 Kitchen & Bar and a fitness...


  • Auckland, Auckland, New Zealand Holroyd Howe Full time

    Company Overview\Holroyd Howe is a hotel dedicated to providing exceptional guest experiences, with a team of professionals who share a passion for delivering outstanding service and quality. Our prime location in the heart of Auckland's CBD makes us an attractive destination for both corporate travelers and leisure guests.\Salary\We offer an attractive...


  • Auckland, Auckland, New Zealand Cleven Electrical Ltd Full time

    Job Description: We are seeking a motivated individual to commence their career within our dynamic and supportive environment. As our Junior Office Administrator, you will provide front-of-house support, ensuring that our clients, visitors, and team members receive friendly and efficient service.Required Skills and Qualifications: To be successful in this...