Front Office Team Lead
4 days ago
Company Overview
\Holroyd Howe is a hotel dedicated to providing exceptional guest experiences, with a team of professionals who share a passion for delivering outstanding service and quality. Our prime location in the heart of Auckland's CBD makes us an attractive destination for both corporate travelers and leisure guests.
\Salary
\We offer an attractive salary package, including an enhanced pay rate for overnight shifts, to recognize the importance of your role in maintaining the highest standards of service and quality during these periods.
\Job Description
\In this challenging and rewarding role, you will be responsible for leading the front office team during overnight shifts, ensuring that all guest interactions are friendly, efficient, and professional. Your responsibilities will include:
\- \
- Supervising the front office team and ensuring they are equipped to handle any situation that may arise.\
- Maintaining accurate records and reports, including Night Audit day pack reports and computer system backups.\
- Processing guest account transactions and resolving any issues that may arise.\
- Leading by example, demonstrating excellent leadership and communication skills.\
Qualifications
\To succeed in this role, you will need:
\- \
- A minimum of 2 years of front office experience, preferably in a supervisory capacity.\
- Knowledge of hospitality software and systems, including Opera Cloud.\
- Excellent communication and interpersonal skills.\
- Ability to work well under pressure, maintaining a positive attitude and high level of professionalism at all times.\
Benefits
\Holroyd Howe offers a range of benefits and programs to support your career development and well-being, including training and education opportunities, health and wellness initiatives, and recognition and reward schemes.
\We value diversity and inclusion, and are committed to creating a workplace culture that reflects the diversity of our guests and communities. If you require any adjustments to support your application or employment, please let us know.
\-
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