Front Office Operations Manager

3 days ago


Auckland, Auckland, New Zealand Novotel Wollongong Northbeach Full time
Job Summary: We are seeking an experienced Front Office Operations Manager to oversee our hotel's front desk operations, ensuring seamless guest experiences and exceptional customer service.

About Us: Novotel Auckland Airport is a 4.5-star hotel that offers luxurious accommodations and a range of amenities, including THIRTEEN50 Kitchen & Bar and a fitness center. Our hotel is conveniently located just steps away from the International terminal, making us the perfect choice for business travelers and tourists alike.

Responsibilities:
  • Manage and complete Duty Manager shifts (AM, PM, and Night) while ensuring efficient guest check-ins/check-outs and room allocations.
  • Facilitate daily briefings, ensuring staff are well-informed of relevant updates and operational needs.
  • Supervise lobby services, including portering, ensuring timely and efficient guest arrivals and departures.
  • Assist in staff training, ensuring adherence to SOPs, and accurately record and detail incident reports as per hotel procedures.

Requirements:
  • A minimum of 1-2 years experience in a similar role, with a proven track record of delivering exceptional customer service.
  • Proficient in using OperaCloud for managing front office operations, ensuring accurate guest data handling and efficient reporting.
  • High-level communication & leadership skills, with the ability to work in a fast-paced environment.
  • Availability for overnight shifts as needed and adaptability to a flexible rotating schedule.


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