Customer Insights Manager

3 days ago


Wellington, Wellington, New Zealand Xero Full time

Xero's purpose is to help small businesses thrive by automating routine tasks, surfacing actionable insights, and connecting them with the right data, advisors, and apps.

As a Senior Research Operations Specialist at Xero, you will be part of our Design and Research function, working closely with peers and design leaders to optimize research workflows using efficient tools and processes.

Key responsibilities include:

  • Partnering with cross-functional teams to ensure consistent research practices and vendor management.
  • Building and maintaining reporting and supporting research operations queries.
  • Coordinating research logistics and managing the full participant recruitment cycle and data.

You will work closely with stakeholders across different disciplines and business units to establish best practices for Research Operations and manage tools.

To excel in this role, you should have:

  • Proven experience in establishing best practices for Research Operations and managing tools.
  • A successful track record in managing cross-functional initiatives with many stakeholders within Research and outside.
  • Systems thinking with excellence in process analysis and a track record of improving processes as a team evolves.

Xero is committed to supporting the well-being and career development of its employees, offering generous paid leave, free medical insurance, and opportunities for professional growth and advancement.



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