Data Insights Consultant
4 days ago
Data-Driven Decision Making:
Xero is seeking a skilled Sales Operations & Insights analyst to join our Customer Success team. In this role, you will leverage data-driven insights to empower our customers, coordinate campaigns, and measure outcomes.
About the Role:
You will be responsible for analysing customer data from various sources, including Xero, CRM systems, and other relevant platforms. This involves identifying trends and patterns, collecting, cleaning, and analysing revenue & sales data, and tracking key metrics across all Customer Success campaigns. You will also develop reports and dashboards to communicate insights and trends to stakeholders.
Key Responsibilities:
- Analyse customer data to identify trends and patterns
- Collect, clean, and analyse revenue & sales data from various sources
- Track and analyse key metrics across all Customer Success campaigns
- Identify opportunities to improve campaign performance
- Develop reports and dashboards to communicate insights and trends to stakeholders
Requirements:
- 4 years of experience in a data analysis or business intelligence role, preferably within a SaaS or technology company
- Strong analytical skills, including intermediate to advanced proficiency in data analysis techniques and tools
- Experience with sales processes, CRM systems, and sales performance metrics
- Design-led approach, including experience with A/B testing and experimental design
- Customer-centric approach, with a passion for understanding customer needs and using data to drive positive outcomes
Benefits:
Xero offers a range of benefits, including generous paid leave, dedicated paid leave to care for physical and mental wellbeing, free medical insurance, wellbeing and sports programmes, employee resource groups, and an Employee Share Plan.
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