Customer Onboarding Specialist

4 days ago


Wellington, Wellington, New Zealand Datacom Full time

About the Company
Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We work with organisations and communities across both countries to make a difference in people's lives, using technology to help businesses innovate and grow.

The Role
As a Professional Services Consultant, you will be responsible for the setup and installation of our software. Your main goal will be to ensure that customer implementation projects are completed within time and to our quality standards. This includes preparing and completing projects to meet company requirements, as well as managing day-to-day operations and onboarding implementation delivery for assigned projects.

Your Responsibilities
Manage the day-to-day operations and onboarding implementation delivery for assigned projects, ensuring service levels are met and results delivered.
Demonstrate commitment to meeting and exceeding the needs of internal and external customers.
Continually aspire to achieve excellence in all areas.
Ensure consistency in use of systems, processes, & practices.
Monitor work volumes for nominated clients to ensure adequate resources are always available to meet demand.
Ensure that customer complaints are resolved promptly to the customer's satisfaction and handled politely, setting clear expectations with both parties.

Key Skills and Qualifications
We are looking for someone with at least 2 years' experience in a customer service/operational environment. You should have highly developed numeric, analytical, and problem-solving skills, as well as strong business acumen. Additionally, you should be able to frequently interact and network with a variety of stakeholders and team members within your area of expertise.



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