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Customer Experience Specialist

1 week ago

Wellington, Wellington, New Zealand Australia and New Zealand Banking Group Limited Full time

We're passionate about shaping a world where people and communities flourish at Australia and New Zealand Banking Group Limited. As a Customer Experience Specialist, you'll play a vital role in enhancing our customers' lives through seamless banking experiences, expert advice, and digital solutions.

This position is primarily situated in our branches, where you'll make a difference by providing top-notch customer service, exceeding expectations, and fostering long-term relationships.

We're dedicated to empowering our people to innovate, learn, and grow. In this role, you'll have the opportunity to shape your career and contribute significantly to our organization's success.

Expectations:

  • Demonstrate exceptional customer focus, ideally with prior retail experience.
  • Excel in leveraging technology to enhance the customer experience, highlighting its benefits – possessing a good understanding of multiple digital channels is beneficial.
  • Develop and maintain a versatile skill set, capable of adapting to changes and ambiguity.
  • Maintain a commitment to collaboration within a dynamic team environment.
  • Showcase a solid understanding of regulatory compliance.
  • Possess superior communication and interpersonal skills.