Administrative Specialist
5 days ago
This is a key role for an experienced administrator to join our team and work closely with medical staff and patients. The successful candidate will be responsible for providing professional reception services, maintaining patient confidentiality, and ensuring accurate data entry into the management system.
About the Role
The Diabetes / Endocrinology service requires an organized and detail-oriented individual to manage clinical and general dictation, complete typing within set timeframes, and maintain high standards of accuracy in all typed documents.
Responsibilities
- Provide welcoming reception services for patients and visitors.
- Maintain patient details accurately checked and updated in the system.
- Collect required information as per Health NZ Canterbury protocols.
- Direct unwell or infirm patients to nursing staff immediately.
- Handle referral letters in line with Health NZ Canterbury Elective Services Guidelines.
- Enter patient data into the management system accurately and promptly.
- Allocate urgent referrals to the earliest available clinic.
- Schedule appointments and send appointment letters per policy.
- Monitor patient appointments to comply with Departmental and MOH guidelines.
- Ensure clinic efficiency by filling vacant appointment slots.
- Coordinate with medical staff regarding leave commitments to minimize cancellations.
- Ensure patient documents/results are available before clinic sessions.
- Follow up on post-clinic tasks, including coding and non-attender follow-ups.
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