Technical Support Specialist
5 days ago
Job Description:
We are seeking a skilled Technical Support Administrator to join our team. This role is ideal for individuals with excellent customer service skills and experience in troubleshooting technical issues.
About the Role:
The successful candidate will be responsible for providing technical assistance to our Out of Home customers, communicating with internal teams, and maintaining accurate records of customer interactions.
Key Responsibilities:
- Provide phone and email assistance on the technical service support line
- Communicate and liaise with internal technicians and OOH customers to resolve technical issues via phone
- Escalate complex issues to appropriate teams and follow up until resolution
- Maintain systems data including accurate records of customer interactions, technical issues, and resolutions
- Support the implementation of Salesforce in the business
- Loading and facilitating oil channel general services monthly
- Loading, amending, and terminating general services agreements
Qualifications:
- At least 2 years of customer service experience
- Previous barista and coffee machine experience (advantage)
- SAP experience (advantage)
- Strong troubleshooting skills and ability to learn new technologies quickly
- Excellent communication and interpersonal skills
- Attention to detail and ability to prioritize tasks effectively
Benefits:
- Competitive salary
- 3% Kiwisaver Employer Contribution
- Discretionary Bonus
- Income Protection and Life Insurance
- Subsidized Medical Insurance for you and your family
- Enjoy half a day off on your birthday
- Delicious coffee and tea on-site and quarterly free staff parcels including a range of our coffee and tea brands
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