Strategic Director

6 days ago


Dunedin, Otago, New Zealand Snowflake Inc. Full time
Snowflake Inc. Career Opportunity

The Snowflake Professional Services Practice Director is responsible for driving extreme ownership in their designated region or vertical. This role entails leadership of professional services engagements in consulting or product services companies, with a focus on building relationships at all levels with customers, leadership, sales teams, delivery teams, operations teams, and key partners.

Key Responsibilities
  1. Customer Relationships: Establish deep technical relationships with customers to ensure Snowflake PS can meet their specific needs. Coordinate pre-sales scoping of engagements to support customer service requirements. Accountable for customer satisfaction and successful post-sales delivery of engagements against scope and timelines in services statements of work.
  2. Sales Partnership: Develop and maintain close relationships with product sales teams to build a continuous pipeline of leads and opportunities for professional services and education within the territory. Lead the professional services go-to-market strategy and services and product education sales activities for assigned territory. Provide technical and/or business consultative leadership for a specific practice at the pre- or post-sales level. Communicate pipeline activity to professional services leadership frequently on progress toward targets, and leverage executives appropriately and strategically to gain alignment and overcome customer objections. Accountable for quarterly booking targets for professional services and education.
  3. Practice Readiness: Ensure appropriate levels of specialization in the practice are achieved by utilizing online and in-person training opportunities for teams. Communicate pipeline activity to delivery teams and resource management to ensure visibility to upcoming resource needs. Recruit, hire, and drive performance for employees who can help grow and drive Snowflake's professional services' strategy, including senior and junior consultants, architects, practice managers, and services engagement managers. Proactively provide input into the development of practices' policies, procedures, and standards. Monitor resource job performance and provide coaching, counseling, and motivation to maximize practice performance. Coordinate with delivery directors and resource management to staff professional services engagements with appropriate skills.
  4. Technical Expertise: Demonstrate detailed Snowflake product knowledge from vision to implementation, addressing customer concerns and insecurities around cloud adoption and migrations. Provide strong consultative skills and understanding of the services engagement model.


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