Customer Experience Liaison
2 weeks ago
Job Overview:
Contact Centre Role
We are seeking an experienced customer service professional to join our Contact Centre team in Cambridge. As a Customer Experience Officer, you will play a pivotal role in delivering exceptional customer experiences and providing timely responses to customer enquiries.
About the Role:
Main Responsibilities:
- Create positive, memorable experiences through exceptional verbal and written communication
- Handle applications, service requests, and payment transactions accurately and efficiently
- Draft clear, concise, and professional responses to customer enquiries
- Personalise customer interactions and resolve on first contact with empathy and expertise
- Prioritise tasks seamlessly while maintaining a high standard of quality
About You:
Key Requirements:
- Experienced and empathetic customer service professional
- Tech-savvy, with the ability to navigate computer systems confidently
- Detail-oriented problem-solver with a proactive mindset and approach
- Agile team player who thrives in a fast-paced environment
What We Offer:
Benefits and Support:
- Supportive Environment: Work alongside an engaged, fun, and hardworking team
- Professional Development: Comprehensive training and career growth opportunities
- Free parking at our offices
- 4 weeks of annual leave, plus 3 additional leave days over Christmas
- An extra week of leave after 5 years of service
- Access to discounted gym memberships, online wellness resources, and life and medical insurance
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