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Customer Service Liaison

2 weeks ago

Hamilton, Waikato, New Zealand Hamilton City Council Full time
Role Overview
Candidate Opportunity
We are seeking a talented Customer Service Support Representative to join our dynamic team. As the first point of contact for residents and customers, you will be the face of our organisation and play a vital role in delivering exceptional customer experiences.

Key Responsibilities:
- Process requests for service, enquiries, and payments with high attention to detail and accuracy
- Utilise knowledge gained from training and our Knowledge Base to interpret facts and deliver on individual customer requests
- Work collaboratively in a team environment to achieve business objectives

Requirements:
- Top-notch customer service skills with a passion for supporting diverse communities
- Strong communication skills through all channels – phone and digital streams
- Ability to work independently and as part of a team with a focus on customer satisfaction
- Intermediate level of Microsoft Office skills and other business systems
- Elevated level of flexibility and adaptability to manage multiple tasks

What We Offer:
- Competitive hourly rate starting at $28.30 per hour with opportunities for negotiation based on experience and qualifications
- A range of benefits including flexible working arrangements, professional development opportunities, wellbeing days, and more

Company Culture:
- Our council values inclusiveness and respects the unique perspectives, experiences, and talents of everyone who joins us
- We strive to create a welcoming environment where everyone feels valued and belongs