Insurance Operations Coordinator

3 days ago


Dunedin, Otago, New Zealand Aon Full time
Company Overview
Aon is a leading insurance broker that provides clarity and confidence to make insurance decisions. Our brokers support clients through the entire insurance process, from policy acquisition to claims resolution.

Job Description
We are seeking an experienced Broker Support Administrator to join our team. As a key member of our operations department, you will provide exceptional support to our busy brokers, handling policy and client enquiries, negotiating policy terms and conditions with insurers, and assisting with client renewals.

Key Responsibilities
* Be the first point of contact for our clients, responding to their enquiries and resolving any issues in a timely manner.
* Negotiate policy terms and conditions with insurers to achieve positive outcomes for our clients.
* Assist with client renewals, ensuring seamless transitions and meeting organisational protocols.

Required Skills and Qualifications
* Strong communication and interpersonal skills, with the ability to tailor your approach to different situations and personalities.
* Experience in a similar role or industry, ideally within financial services or customer-facing environments.
* A proactive problem-solving attitude, with a customer-first mentality and a commitment to delivering exceptional service.
* Organisational skills, with the ability to prioritise tasks and manage competing demands.
* Proficiency in Microsoft Office products, with the ability to adapt to new systems and technologies.

Benefits
* Join a dynamic and inclusive team, committed to supporting your growth and development.
* Enjoy flexible working arrangements, including Smart Working options that enable you to balance work and personal life.
* Participate in ongoing learning and development opportunities, helping you achieve your full potential.

Others
* Aon is an equal opportunities employer, committed to diversity and inclusion in all aspects of our business.
* We welcome applications from individuals with disabilities and offer reasonable adjustments to support your application and employment.

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