Customer Service Champion
2 weeks ago
We are seeking a Customer Service Champion to lead our sales function and drive business growth across all regions. As a key member of the SLT, you will collaborate with the team to build our business strategy and execute sales plans.
Key Responsibilities:
- Spearhead the development and execution of sales strategies, harnessing data and reviewing performance regularly.
- Uncover insights to optimise call cycles, service & product offerings and sales plans to drive continuous growth.
- Lead and develop the national sales team, fostering a high-performance culture of customer service.
- Forge strong relationships with key customers and influential partners, providing them with valuable support and solutions, unlocking new business opportunities.
- Champion internal cross-functional collaboration, working closely with marketing, supply chain, and operations teams to ensure alignment around demand plans and customer activations.
About You
You will be a highly market-oriented and commercial individual with vision, leadership, and relentless pursuit of excellence. With experience in leading a sales function and high-performing teams within large organisations, you'll be instrumental in shaping our future and solidifying our position as an industry leader.
You'll need:
- Prior experience in leading a sales function and high-performing teams within large organisations.
- Passion for creating well-defined sales plans and proven experience supporting and developing sales leads performance against these plans.
- Good discipline around core customer-centric sales processes such as customer business reviews, call cycle management and customer proposal development.
- Exceptional communication and interpersonal skills, with the ability to build strong relationships and influence at all levels.
- A critical thinker, able to navigate complexity, prioritise effectively and drive initiative to successful outcomes.
- Strong analytical and problem-solving skills, with a focus on data-driven decision making.
- Significant experience driving demand planning discipline and forecast accuracy.
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