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Exceptional Customer Experience Specialist

1 week ago

Hamilton, Waikato, New Zealand Genesis Energy Nz Full time

About Us

Genesis is a people company that celebrates diversity and aims to empower our employees. We're proud to offer a range of benefits that support your well-being, career growth, and personal interests. Our inclusive workplace is the perfect place to create your world of tomorrow.

About the Job

This exciting opportunity is for customer service representatives to join our teams in Hamilton Central. As a key member of our team, you'll provide exceptional service to our customers, working closely with others to resolve their queries and concerns. If you have a passion for delivering great customer experiences, this could be the perfect role for you.

Your Key Responsibilities

  • Provide exceptional customer service, resolving queries and concerns efficiently and effectively
  • Work collaboratively with colleagues to achieve team goals and objectives
  • Utilize problem-solving skills to add value and handle a variety of tasks and enquiries
  • Meet productivity and performance metrics in a fast-paced, supportive environment

About You

We're looking for individuals with a proven track record in customer service, excellent communication skills, and a friendly and approachable nature. Strong problem-solving skills and the ability to work independently are also essential. If you're passionate about delivering great customer experiences and want to be part of a dynamic and inclusive team, we'd love to hear from you.

The Benefits

  • A great starting salary of $57,900
  • We'll match up to a 4% KiwiSaver contribution
  • $100 a year towards a wellbeing-related appointment, membership, or equipment
  • One day of paid volunteer leave a year
  • Income protection, life, and Southern Cross health insurance
  • Career progression pathways and plenty of opportunities to grow within the organisation