Customer Experience Advisor
4 days ago
Our Mission
At EdenSleep, our mission is to help people 'Awaken their best' by providing comprehensive sleep solutions. We strive to create a culture of excellence, driven by innovation and a passion for making a difference in people's lives.
Job Overview
We are seeking an experienced Customer Experience Advisor to join our team in Hamilton. As a Customer Experience Advisor, you will be responsible for providing exceptional customer service and ensuring that customers receive the best possible experience.
Key Responsibilities
- Provide expert advice on sleep health and solutions to customers
- Administer and facilitate sleep tests, working closely with sleep physicians
- Educate customers on their sleep health and find tailored solutions
- Assist with sales of medical devices and provide exceptional customer service
Requirements
To succeed in this role, you will have:
- Previous experience in retail, customer service, or administration
- Strong communication skills and ability to maintain compassion under pressure
- A customer-centric approach and willingness to help others
- Ability to work in a small team environment and adapt to changing circumstances
What We Offer
In return for your expertise and dedication, we offer:
- Training and development opportunities to enhance your skills
- A supportive and inclusive team environment
- Competitive compensation and benefits package
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