Customer Experience Advisor

4 days ago


Hamilton, Waikato, New Zealand Resmed Full time

Our Mission

At EdenSleep, our mission is to help people 'Awaken their best' by providing comprehensive sleep solutions. We strive to create a culture of excellence, driven by innovation and a passion for making a difference in people's lives.

Job Overview

We are seeking an experienced Customer Experience Advisor to join our team in Hamilton. As a Customer Experience Advisor, you will be responsible for providing exceptional customer service and ensuring that customers receive the best possible experience.

Key Responsibilities

  • Provide expert advice on sleep health and solutions to customers
  • Administer and facilitate sleep tests, working closely with sleep physicians
  • Educate customers on their sleep health and find tailored solutions
  • Assist with sales of medical devices and provide exceptional customer service

Requirements

To succeed in this role, you will have:

  • Previous experience in retail, customer service, or administration
  • Strong communication skills and ability to maintain compassion under pressure
  • A customer-centric approach and willingness to help others
  • Ability to work in a small team environment and adapt to changing circumstances

What We Offer

In return for your expertise and dedication, we offer:

  • Training and development opportunities to enhance your skills
  • A supportive and inclusive team environment
  • Competitive compensation and benefits package

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