Global Customer Service Associate

5 days ago


Auckland, Auckland, New Zealand Serko Ltd. Full time

About Us

Serko Ltd. is a pioneering tech company in global business travel and expense technology, providing innovative solutions to businesses worldwide. We strive to be an inclusive employer, valuing diversity and creating a positive impact.

Job Summary

We're seeking a highly skilled Global Customer Service Associate to join our team. As a key member of our support team, you will deliver top-notch customer experiences for our clients.

Responsibilities

  • Resolve client issues efficiently through various channels, ensuring prompt and effective resolution.
  • Nurture strong relationships with our clients by maintaining open communication channels and adhering to established SLAs.
  • Collaborate with the Serko team to identify and escalate complex issues, driving business improvements and reducing incoming calls.

Requirements

To excel in this role, you will need:

  • Exceptional problem-solving skills, with experience in troubleshooting and testing solutions.
  • A customer-centric approach, prioritizing customer satisfaction and going above and beyond to meet their needs.
  • Effective communication skills, translating technical terms into clear, customer-friendly language.
  • Attention to detail and a commitment to producing high-quality work.
  • A genuine interest in growing professionally, with a desire for autonomy and continuous learning.

Benefits Package

We offer a comprehensive benefits package, including:

  • A competitive base salary and bonus structure tied to individual and company performance.
  • KiwiSaver contributions matched up to 3% of salary, plus life insurance.
  • Discounted health insurance, access to confidential support services, and generous parental leave provisions.

Your Career Path

As a Global Customer Service Associate at Serko, you will:

  • Contribute to process improvements and help drive business growth.
  • Develop your skills and expertise in the field of business travel technology.
  • Collaborate with a talented team of professionals dedicated to delivering exceptional customer experiences.

Why Join Us?

At Serko, we offer a dynamic work environment that fosters growth, innovation, and collaboration. If you're passionate about delivering outstanding customer experiences, apply now or explore more about our company culture at www.serko.com/careers.



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