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Call Centre Agent

7 days ago

Wellington, Wellington, New Zealand Instillery Group Full time

About Instillery Group

We are a people-centric organization in Wellington Central, New Zealand, dedicated to delivering exceptional customer experiences. Our mission is to build long-term relationships with our customers and help them achieve their goals.

Job Description

We are seeking an experienced Call Centre Agent to join our team. In this role, you will be responsible for responding to customer inquiries, resolving issues, and providing personalized support to ensure customer satisfaction.

Key Responsibilities

  • Manage customer interactions via phone, email, or chat
  • Address customer concerns and resolve issues efficiently
  • Escalate complex issues to senior team members as needed

Qualifications and Requirements

To succeed in this role, you will need:

  • A strong understanding of customer service principles and best practices
  • Excellent communication and interpersonal skills
  • The ability to work in a fast-paced environment and prioritize tasks effectively

Our Culture

We foster a culture that values collaboration, inclusivity, and employee well-being. You can expect:

  • A flexible work arrangement to suit your needs
  • Ongoing training and development opportunities to enhance your skills
  • A dynamic and supportive work environment that encourages growth and development