Global IT Service Provider

5 days ago


Wellington, Wellington, New Zealand FNZ Full time

We are seeking a Global IT Service Provider to join our APAC region team. The successful candidate will provide technical assistance to end users across the business and be responsible for building and deploying desktop equipment.

We require someone with a strong delivery-focused working style and excellent customer service skills who is able to work collaboratively with our customers. Key responsibilities will include:

  1. Building and deploying desktop equipment for new joiners and existing team members
  2. Providing technical assistance to 500+ end users of IT services
  3. PC hardware support
  4. Efficiently managing a ticketing queue within our APAC region
  5. Providing day-to-day technical support for internal desktop and laptop systems, servers, and associated network infrastructure
  6. Installing software releases, system upgrades, evaluating and installing patches, and resolving software-related problems
  7. Documenting and maintaining desktop build documentation and user how-to guides

The ideal candidate will have a Bachelor's degree or higher in an ICT related field and minimum 1 – 2 years IT support experience. They should also possess knowledge of commonly used concepts, practices, and procedures relating to IT systems support.

Our benefits

  • Competitive salary
  • Excellent benefits package
  • Hybrid 3+2 working model
  • Global career opportunities


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