Energy Industry Professional
6 days ago
About the Role
At Octopus Energy Group, we're on a mission to revolutionise customer service and champion radical decarbonisation. As an Energy Specialist, you'll play a key part in helping us achieve our goals.
You'll be based in our vibrant Wellington CBD office, working on-site Monday to Friday and immersing yourself in our unique culture. You'll have the opportunity to develop your skills in a dynamic field and contribute to making a greener, fairer, brighter future for our customers and the planet.
- Provide exceptional customer service to our UK-based customers via email on the Kraken platform.
- Assist vulnerable customers with empathy and care, ensuring their needs are met with attention and thoughtfulness.
- Solve billing issues, resolve smart meter queries, and manage customer interactions with a creative and solution-driven approach.
- Identify areas that excite you and develop specialised expertise – your growth is our priority.
A Career at Octopus Energy Group
We're not just looking for people who can do the job – we're looking for people who share our values and passion for making a difference. If you're someone who:
- Enjoys problem solving and thinking creatively.
- Has a passion for exceptional customer service.
- Is adaptable and thrives in dynamic environments.
- Can work effectively as part of a team.
What's Next?
If you're excited about this role and think you'd be a great fit for our team, we'd love to hear from you. The next steps will be:
- Initial Chat: A relaxed conversation to get to know you better.
- Discovery Day: You'll get to experience our vibrant culture firsthand and meet some of the team.
- Final Interview: A one-on-one interview to dive deeper into your skills and fit for the role.
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