Energy Specialist

6 days ago


Wellington, Wellington, New Zealand Octopus Energy Group Full time

Join a Global Energy RevolutionOctopus Energy, the UK's #1 energy supplier is making a great, green dent globally, and we're only continuing to grow
We're on a mission to change the world – revolutionising customer service, championing radical decarbonisation, and building a thriving workplace culture where individuality is celebrated – and we want you to be part of it.About the RoleBased in our vibrant Wellington CBD office, this entry-level role offers an exciting introduction to the energy industry.
You'll work on-site Monday to Friday, immersing yourself in our unique culture and building your skills in a dynamic field.As an Energy Specialist, you'll:Provide exceptional customer service to our UK-based customers via email on the Kraken platform.Assist vulnerable customers with empathy and care, ensuring their needs are met with attention and thoughtfulness.Solve billing issues, resolve smart meter queries, and manage customer interactions with a creative and solution-driven approach.Identify areas that excite you and develop specialized expertise—your growth is our priority.At Octopus, growth isn't just a buzzword—it's part of your journey.
As we expand, you'll have the opportunity to grow your skill set, move into leadership roles, and explore different areas within the company.Why Join UsBe part of a movement: Help reshape the future of global energy while working with passionate, like-minded people.Thrive in a culture of authenticity and creativity: We celebrate individuality and provide you the space to grow and contribute your unique ideas.Flexibility that works for you: Once you've found your feet, enjoy the freedom to work flexibly—and for top performers, opportunities to travel or relocate to our UK offices (and beyond
).We're looking for people who:Enjoy problem solving and thinking creatively.Have a passion for exceptional customer service.Are adaptable and thrive in dynamic environments, where no two days are the same.Strong team player, adding to the team and site culture.Bring their own personal authenticity to work every day.No prior energy experience is required.
Whether you're in retail, hospitality, or another service-oriented field, we'll teach you everything you need to succeed.What's Next?Initial Chat: A relaxed conversation to get to know you better and see if Octopus Energy is a good fit for you.Discovery Day: You'll be invited to a Discovery Day with other candidates, where you'll get to explore the role, meet some of the team, and experience our vibrant culture firsthand.Final Interview: A one-on-one interview with an Operations Manager and Team Leader on-site, to dive deeper into your skills and fit for the role.Take the first step in building a greener, fairer, brighter future for our customers and the planet.Apply now and start your journey with Octopus...We will be starting training in March and April for our new teamsWe can't wait to have you on board
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