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Energy Professional

1 week ago

Wellington, Wellington, New Zealand Octopus Energy Group Full time
About the Role

Join a Global Energy RevolutionOctopus Energy, the UK's #1 energy supplier is making a great, green dent globally, and we're only continuing to grow
We're on a mission to change the world – revolutionising customer service, championing radical decarbonisation, and building a thriving workplace culture where individuality is celebrated – and we want you to be part of it.

This entry-level role offers an exciting introduction to the energy industry. You'll work on-site Monday to Friday, immersing yourself in our unique culture and building your skills in a dynamic field.

Your Key Responsibilities
  • Provide exceptional customer service to our UK-based customers via email on the Kraken platform.
  • Assist vulnerable customers with empathy and care, ensuring their needs are met with attention and thoughtfulness.
  • Solve billing issues, resolve smart meter queries, and manage customer interactions with a creative and solution-driven approach.
  • Identify areas that excite you and develop specialized expertise—your growth is our priority.
Why Join Us
  • Be part of a movement: Help reshape the future of global energy while working with passionate, like-minded people.
  • Thrive in a culture of authenticity and creativity: We celebrate individuality and provide you the space to grow and contribute your unique ideas.
  • Flexibility that works for you: Once you've found your feet, enjoy the freedom to work flexibly—and for top performers, opportunities to travel or relocate to our UK offices (and beyond).