Hospitality Reception Manager
5 days ago
Join Our Team
We are seeking a Front Desk Attendant/Concierge to join our team at Strata Lounge, Auckland Airport.
About the Role
You will be responsible for delivering exceptional customer service, maintaining high standards of presentation and operational efficiency at the front desk, and providing solutions-based approaches to challenges.
Responsibilities
As a Front Desk Attendant, your responsibilities will include:
- Maintaining high standards of presentation and operational efficiency at the front desk.
- Providing solutions-based approaches to challenges and ensuring tasks are completed correctly within the lounge.
- Communicating effectively with guests and team members, ensuring clear, professional, and inclusive interactions.
- Maintaining the front desk and reception area, ensuring a positive first impression for guests.
- Handling guest inquiries, boarding pass checks, and providing boarding announcements as required.
About You
The ideal candidate will possess:
- Team player with good leadership skills and the ability to work autonomously.
- Experience in a similar role, preferably in a hospitality or customer service environment.
- Immaculate personal presentation and high level of communication skills, both verbal and written.
- Ability to remain calm and diplomatic under pressure, providing flexible solutions.
- Physically fit, reliable, and able to pass police and AVSEC clearance.
Our Culture
We are passionate about delivering exceptional customer experiences and creating a positive work environment. We celebrate diversity and are committed to building an inclusive environment for all employees. We are an equal-opportunity employer and expect successful candidates to be able to pass pre-employment checks satisfactorily. Applicants for this position should have NZ residency or a valid NZ work visa.
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